Privacy Policy

Ketavera highly respects all privacy matters, and in an effort to uphold that commitment, it sets forth below its privacy policy (“Privacy Policy”) with regard to all information obtained in any manner from its customers and users of its web site and mobile application.

Information Ketavera Collects About You

Ketavera collects and stores personal information that can identify you, such as your name, address, telephone number, and email address (“personal information”).  This information is obtained when you create a profile with Ketavera, (“Site”), when you see a physician on the Site, or when you otherwise provide it to Ketavera.  Information obtained from these various sources may be combined and used collectively as stated and limited herein.  The Site may be referred herein as the “Services”.

Additionally, Ketavera collects personal health information protected by the Health Insurance Portability and Accountability Act of 1996, as amended by the Health Information Technology for Economic and Clinical Health Act of 2009, and their associated regulations, specifically, 45 CFR §§ 160, 162, and 164, Standards for Privacy of Individually Identifiable Health Information, Final Rule (the “Final Privacy Rule”) and Health Insurance Reform: Security Standards, Final Rule (the “Final Security Rule”) (collectively, “HIPAA”).  Ketavera takes HIPAA-protected information extremely seriously and takes every commercially reasonable effort to ensure protection of that information.  Ketavera does not share any of your personal health information in any way that would violate HIPAA.

Ketavera also collects other information when you use the Services.  Your computer, laptop, tablet, or mobile device may be assigned cookies or other tracking applications which can collect usage and internet activity and are used to provide the user with an enhanced and more efficient experience.  Ketavera may also collect information from your device such as its IP address, the type of Internet browser you are using (e.g., Explorer, Firefox, Safari, Chrome), and the date, time, and duration of each web site visit.  This information is collected to analyze trends that help Ketavera optimize the Services and their associated value.  This information will be used by Ketavera for the benefit of its customers, Site users, and Ketavera generally.

How Ketavera Uses the Information It Collects

Ketavera uses the information it collects from you to accomplish the following:

  1. Ensure proper functionality and overall operation of the Services;
  2. Facilitate communication and transactions between customers, potential customers, Site users, and Ketavera;
  3. Maintain and manage user account;
  4. Recognize and prevent illegal and other improper activity on the Services; and
  5. Customize advertising displayed on the Services and otherwise transmitted electronically to customers and potential customers.

How Your Information Is Shared

Except as specifically stated below, Ketavera does not share any of your personal information.  If we ever intend to use your information in a manner other than those stated below, Ketavera will always ask for your consent prior to any such use.

  1. Service Providers
        – Some personal information is shared with service providers of Ketavera such as telecommunications companies as provided by applicable laws and regulations.
  2. Law Enforcement
       – Certain information may be disclosed to law enforcement or other government officials in the event of an investigation or other matter per the requirements of Federal, State, and local laws.
  3. Aggregated / Non-personal Information
       – Ketavera may share aggregated and non-personal information it collects with certain third parties.  For instance, Ketavera tracks how many visits the Site receives, Ketavera organizes and analyzes this information, and it shares it internally and with investors and/or advertisers.  This information is statistical in nature and cannot be used to identify you.

Third‑Party Web Sites and Applications

The Site, from time to time, may contain links to third‑party web sites or applications.  Ketavera does not control any third‑party sites or applications to which it links.  Ketavera recommends that you review the privacy policy of each third‑party site or application you use.

How You Can Access Your Own Information

Upon registration with Ketavera, you will create a user account which will allow you to store information on our system, and it will allow Ketavera to view account and order history.  To access or edit your information, enter your username and password and proceed accordingly.

Cancellation of Your Account

You may choose to cancel your account with Ketavera at any time for any reason.  Once your account is deactivated, you will no longer be able to access or edit information you have provided to Ketavera.  Ketavera will retain some of your information for purposes of analysis and for recordkeeping as permitted and/or required by Federal, State, or local laws.  Once your account with Ketavera is deactivated, any of your information that has been shared with third parties will be retained or used according to the privacy policies of those third parties.

Your Choices About Provision, Collection, and Use of Your Information

You always have the choice to provide as much or as little information to Ketavera as desired by you.  However, Ketavera requires a minimum amount of information from you in order to provide the Services.   You may choose, at any time, to no longer receive promotional communications from Ketavera; all promotional communications you receive from Ketavera will provide you with the opportunity to opt out from receiving further communications.

Protection of Your Personal Information

Ketavera takes the protection of all its users’ personal information extremely seriously.  Ketavera employs both physical and electronic means to safeguard the storage of all personal information.  All employees, agents, and independent contractors of Ketavera who have access to your personal information are legally bound by confidentiality obligations and are fully accountable for their access and use of the information.

How to Contact Ketavera Regarding Your Personal Information

If you have any questions or concerns regarding anything contained in this Privacy Policy, or if you have reason to believe that your personal information has somehow been illegally or otherwise improperly stored, accessed, and/or shared, please contact Ketavera as follows:

c/o: Privacy Inquiry

Privacy of Children

The Services are accessible to all internet users, but only users 18 years of age or older may see a physician for purposes of being evaluated for ketamine-therapy eligibility.  Ketavera does not knowingly collect any information from children under 13 years of age.

Changes to this Privacy Policy

Ketavera makes periodic changes to its Privacy Policy to adjust to developments in industry, law, and fraud.  You will be notified by email of any material changes made to the Privacy Policy.  Ketavera recommends that you regularly review its Privacy Policy so you are fully informed of all its provisions and any changes thereto.

Opting Out

We collect your email address in order to send information, respond to inquiries, and respond to your other requests or questions, and to send promotions to our mailing list or continue to send emails to our customers after a transaction has occurred.  To be in accordance with the CAN-SPAM Act, we agree to: avoid use of false or misleading subjects or email addresses; include the physical address of our business or site headquarters on emails; monitor any third-party email marketing services for compliance, if one is used; and honor opt-out/unsubscribe requests quickly; provide users the opportunity to unsubscribe by using the link at the bottom of each email.

For Customers Located in California

Users can visit our site anonymously.  We will provide a link to this Privacy Policy on our home page of our Site or, at a minimum, on the first significant page after entering the Site.  Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the Site.

© 2021 Ketavera